XIMA – Chronicall
Xima Chronicall is a new call history and reporting suite for the Avaya IP Office. Chronicall offers a revolutionary set of features designed to overcome the limitations of traditional call history and reporting software. With a thin-client web interface and no licensing restrictions Chronicall is simple to deploy and scale. A single inexpensive site license allows you to report on ALL of your agents, groups, trunks, and extensions with absolutely no configuration of your phone system.
Chronicall provides far more detailed, accurate, and granular reporting than the competition by connecting directly to your phone system and logging everything that happens on each call from the moment it starts to the second it ends.
XIMA – VRTX
The next revolution in call recording solutions is here with Xima Software’s VRTX (Voice Recording Technology) solution. Simply connect the in-line hardware between your T1, E1, or SIP physical circuit and your phone system, then plug it in to your Chronicall server. The VRTX hardware will record everything that passes through and report it to Chronicall, where the Recording Library module will pick up those recordings and make them available to listen to from the Cradle to Grave interface.
Like Chronicall, Xima VRTX hardware is highly modular. Each type of VRTX hardware can be used in any combination. A Recording Library license is prerequisite for all hardware, and each appliance is covered under Xima Care. A 7′ Cat 5 patch cable and a 6′ USB cable are also included with each VRTX appliance.
Avaya – Customer Call Reporter (CCR)
Avaya CCR allows supervisors to track & measure staff customer service and agent productivity levels through a browser based interface. The interface is intuitive and informative. Supervisors can set alarm notification levels, customize views with the statistics they care about most, and the generation of reports is simple – drag and drop, point and click. Recipients can receive reports in format of their choice – .doc, .xls, .pdf, etc. CCR can support up to 150 agents, 30 supervisors, and one administrator.